Terms of service

These terms govern your use of Passdesk, the driving-school management software at passdesk.co.uk and app.passdesk.co.uk (the "Service"). Passdesk is operated by Passdesk Ltd, a company registered in England & Wales (company number 17193377), with registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ (the "Operator", "we", "us"). By signing up for or using the Service, you ("you", the "Customer") accept these terms.

If you don't agree, don't sign up. If you signed up but no longer agree, you can cancel any time — see Cancellation below.

You must be at least 17 years old to sign up as a solo learner (the UK provisional licence floor). Under-18 solo learners must complete the parental-consent flow — a parent or legal guardian receives an email confirmation link and the account stays inactive until they click it. False consent attestations may invalidate the account.

Schools sign up via the school-owner flow. The signing person is treated as the school's authorised representative and is responsible for keeping account credentials secure and for anything done under those credentials.

Passdesk is sold as a monthly or annual subscription. Pricing for each tier is shown at passdesk.co.uk/pricing. The amount Stripe charges is the source of truth — the displayed price matches it.

A free trial applies on every plan — 30 days for schools, 7 days for solo learners. A valid payment method is required at signup (verified by Stripe; no charge during the trial). Cancel any time before the trial ends and you won't be billed.

After the trial, you're billed automatically by Stripe on each renewal date. We use Stripe's smart-retry logic on failed payments; after roughly 7 days of failed retries your workspace becomes read-only until the bill is paid (a "grace period").

We may change our published prices. When we do:

• Existing paying subscribers stay on their then-current rate for the rest of their billing cycle.
• Renewals after the change take effect at the new rate, with at least 30 days' written notice by email before the new amount is charged.
• If you don't accept the new rate, you can cancel before your next renewal and you'll never be charged the new price — your existing rate is honoured for the remainder of your current period and your workspace stays active until then.

Material additions to the Service are documented in our changelog. Where prices increase, the changelog is the running record of what's been added since the prior price level — we want price changes to be justifiable, not surprising.

You can cancel any time from your account's billing page. Cancellation takes effect at the end of your current billing period — you stay active until then. After that, your workspace is archived and not billed again.

We don't pro-rate refunds on partially-used subscription months. We will refund clearly duplicated or fraudulent charges, and we'll honour reasonable goodwill refund requests on a case-by-case basis. Refunds always go back to the original payment method via Stripe.

Add-on packs (SMS, webpage imports, recording-mile top-ups) are non-refundable once purchased — they don't expire, so unused balance carries over indefinitely.

For schools: you are the data controller for your students' data and Passdesk is the processor. For solo learners: Passdesk is the controller for your own learner record. The privacy policy at /privacy goes into detail on what we collect, why, how long we hold it, and your rights under UK GDPR.

You own your data. We provide self-service export of every record (students, lessons, payments, rubric, theory progress, schedule) at any time, and on cancellation. We will permanently delete your workspace within 30 days of cancellation unless you ask us to keep it longer.

You agree not to use the Service to:

• break UK law (DVSA / DVLA / HMRC compliance is on you for your own school);
• upload content that infringes someone else's rights;
• send unsolicited bulk communications (SMS / email) outside the consent your students have given you;
• reverse-engineer, scrape, or attempt to circumvent rate limits or security controls;
• impersonate another person or school.

We may suspend or terminate accounts that breach these rules. Where possible we'll give you notice and a chance to fix the issue; for clear and serious breaches (illegal content, fraud) we may suspend immediately.

Schools may submit posts to the Passdesk blog (case studies, how-tos, regional guides). Submission is optional and free. By submitting, you confirm:

• You own or have licensed all text and imagery in the submission.
• You grant Passdesk a non-exclusive, royalty-free, perpetual licence to display, edit (for length / style / accessibility), and promote your post on Passdesk surfaces and social channels.
• We have editorial discretion — we may decline a submission, ask you to revise it, or take it down if it stops being accurate or breaches these terms.

Posts are attributed to your school and link to your public Passdesk page. You can ask us to remove a post at any time by emailing hello@passdesk.co.uk.

The Passdesk name, logo, design, and software are ours. You get a limited, non-exclusive, non-transferable licence to use the Service while your subscription is active. Customer content you upload (your students, your lesson notes, your branding assets) remains yours.

We aim to keep the Service available 24/7, but we don't guarantee uptime or that the Service will be free from bugs. The Service is provided "as is". We exclude all implied warranties to the extent permitted by law.

We're not liable for indirect or consequential losses (lost profits, lost goodwill, lost data beyond what reasonable backups can restore). Our total liability to you in any 12-month period is capped at the amount you've paid us in that period. Nothing here excludes liability that can't be excluded under UK law (e.g. death or personal injury caused by our negligence, or fraud).

We may update these terms. When we make a material change, we'll bump the version number above and notify you by email and on the changelog. Continuing to use the Service after the effective date counts as acceptance of the new terms. If you don't agree with the change, you can cancel before the effective date.

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that consumers retain any non-waivable rights to bring proceedings in their place of habitual residence.

Before anyone files anything, please email hello@passdesk.co.uk — most problems are resolved in a single round-trip.

Questions about these terms? hello@passdesk.co.uk. For privacy-specific questions, privacy@passdesk.co.uk (see the privacy policy for details on your UK GDPR rights).